Faq's

It's easy to register with Bahwan Travels . Just click the link and enter your email address. Although one does not need to register in order to book or search.

We don't force you to register. However, if you register with Bahwan Travels we save you the trouble of repeatedly typing your details when you make a booking. Additionally, it also opens the option to receive great travel deals from us via email.

Sign in to your account and change your password from the Edit Profile page.

If you've forgotten your password, click here, follow the on-screen instructions and we'll send you an email with instructions.

Sign in to your Bahwan Travels Account. Thereafter go through each tab and update the necessary account information. Click on the save button. Your account information will be updated.

The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.

Click on < Sign out> on the main menu and you will be logged off.

Currently we accept payments using credit cards, direct bank debits.

Any information you enter when transacting over Bahwan Travels is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel.

The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field.

You will receive an email on confirmation of your hotel booking.

There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by emailing our Customer Support Team at info@Bahwan Travels .com or by contacting our customer services team.

To amend a hotel reservation, please contact our customer support

If you are canceling 7 days prior, you will be charged a processing fee. If it is less than 7 days, you will be charged 1-night retention plus a processing fee. If you are canceling after the check-in date, there will be no refund. However, some tariffs may be non-refundable as per the hotel's cancellation policy. Taxes as applicable will be charged.

To amend a hotel reservation, please contact our customer support .

You will receive an email on confirmation of your booking with Bahwan Travels.

There is no need to confirm your reservation. If you need any information, you can call our customer service team at the call center number mentioned above.

It is not necessary to confirm reservations for domestic flights.

This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter.

Yes, each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation. Bahwan Travels charges AED 50 as administration charges for this.

Please email us at info@bahwantravels.com

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers you will have to re-complete the booking process for the additional travellers.

An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter when checking in for the flight.

Your e-Ticket details will be sent to the email address you have provided during the booking process.

You will need to show your e-Ticket confirmation email and your e-Ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter.

It is not mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to show a photographic proof of identity (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket confirmation email and your e-Ticket number.

If your paper airline tickets are lost or stolen, please email us immediately. We will help you in processing a lost ticket application. In most cases, the airlines require you to purchase replacement tickets at "today's" fare i.e. current fares. Our travel specialist will facilitate the sale of these tickets. If your original tickets are not used after a designated period of time, usually 3 to 4 months, depending on the airline-you will receive a credit for the purchase price of the replacement tickets, after deducting the application fee. This fee varies by airline. Please note that these policies and fees are subject to change at any time. Our travel specialist will be able to provide the most recent information for your airline. Each airline has its own rules and policies for issuing replacement tickets. Bahwan Travels is bound by these rules and policies and must adhere to them.

On realization of the payment, your paper ticket will be sent via Courier Services.

Your ticket will be delivered to the address you supplied as the delivery address during the booking process.

Your tickets will be delivered in 3 business days from the date of purchase.

Courier companies do not deliver shipments to P.O. Box addresses, as a signature is required on receipt of a package.

We can only deliver tickets to the cities where has a courier service. If our currier company does not have courier service to your village/town, you will have to provide an alternate address for delivery of the package.

To edit your delivery address information, click on the Bahwan Travels link and sign in to your account. Next go to the billing and shipping tab and update the delivery address. Click the save button. Your delivery address will be updated.

Bahwan Travels works with most levels of your browser's privacy settings, so your experience will not change.

We love Apple and we love the Mac, so someone would get shot if Bahwan Travels didn't support the Mac OS. That said, we have some odd quirks with Safari, so you're best off using Firefox until we iron out our Safari glitches.

We do our best to serve you hot, fresh content. If you still see things that seem dated, try clearing your browser cache.

This will happen only if the site is being accessed through an old browser. Need to check with the certificate vendor for browser version compatibility.

Please check your connection with your Internet Service Provider.

IE(version 5.5 or later), Firefox/Mozilla (Firefox 1.0, 1.5, 1.5.1), Netscape (version 7.x or later), and Opera (7.x or later)

We are sorry for this unlikely inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred. And reverse any amount charged within 3 weeks.

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