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Reservations / Bookings:
We recommend you make an early seat booking through any of our ticketing offices (list of locations, click here). When you make a reservation, please keep in mind the following factors:

Ticketing Time Limit:
Please ensure that you have your ticket issued before the expiry of your ticketing time limit or deadline, or your booking will be automatically cancelled. This is a procedure followed by the entire travel industry. Your reservation agent will advise you of your time limit at the time of reservation.

Booking reference number / Passenger Name Record (PNR):
You will need your booking reference number (PNR) every time you get in touch with our reservations/ticketing agent. This PNR would also be required in case you need to change your travel plan.

Changing Reservations:
You can call any our reservation offices (list of locations, click here) to change your itinerary irrespective of whether the ticket is purchased or not. Once the ticket is issued, you can change your reservation by contacting our reservation offices. Always check for the conditions on your ticket viz. ticket validity, restriction to travel on a specific flight and period, cancellation fees conditions etc. before purchasing your ticket. In case you have made a change in your travel itinerary, we suggest you collect the revised printout of the itinerary to avoid any inconvenience at the time of check-in.

Reconfirmation of your reservations (Outside Oman):
Reconfirm your onward or return reservations before 72 hours of your next flight, with the respective airline, at each destination, to avoid cancellation of your bookings.

Ticketing:
Our ticketing counters are conveniently located (list of locations, click here) in Oman. You have the liberty of purchasing your tickets from any of these offices.

Cancellation / Refund:
For any unrestricted tickets (please check at the time of ticketing) issued, there would be a document cancellation fees of OMR5/- or as advised by the airlines from time to time. For any restricted ticket (please check at the time of ticketing) the cancellation and refund charges would be applicable as per the fares rules.

 
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